2-year protection insurance - Breakdowns & theft - Technical support

Protect yourself against the unexpected with our Breakdown & Theft Insurance, covering your device for 2 years against all breakdowns not caused by misuse or lack of maintenance.

Conditions of application:

1. Duration of coverage :

   • Protection is valid for 2 years from the date of purchase of the device.

2. Covered breakdowns :

   • All mechanical, electrical or electronic failures are covered, provided they are not caused by improper handling or lack of maintenance by the user.
   • Examples of covered failures: manufacturing defect, malfunction of an internal component, battery failure (excluding natural wear and tear).

3. Flight :

   • The insurance also covers theft of the device, provided that it was stolen from a secure location (e.g. break-in, assault).
   • Proof of filing a complaint will be required to activate the warranty in the event of theft.

4. Exclusions :

   • Failures resulting from improper use (e.g. shock, fall, immersion in water).
   • Defects due to lack of maintenance of the device (e.g. accumulated dust, neglect).
   • Normal wear and tear of components such as battery or accessories.
   • Theft without breaking and entering or in an unsecured location (e.g.: device left unattended).

5. Complaint procedure :

   • In the event of a breakdown, a diagnosis will be carried out to determine the origin of the problem. If the breakdown is covered, repairs or replacement of the device will be covered.
   • In the event of theft, a complete file including proof of theft (complaint) must be provided.

Benefits:

• Peace of mind : No surprises, your device is covered against unforeseen breakdowns.
• Responsiveness : In the event of a problem, rapid and efficient assistance is provided to enable you to regain use of your device as quickly as possible.
• Optimal protection : You are also protected against conditional theft, guaranteeing complete protection.

Subscribe now and enjoy 2 years of peace of mind with our Breakdown & Theft Insurance!